TGV Cinemas Sunway Pyramid
📍 Bandar Sunway, Selangor
TGV Cinemas Bandar Sunway features IMAX screens, comfortable seating, and a cafe with full parking and pram access. Staff consistently receive praise for going beyond standard assistance, including helping latecomers avoid rebooking.
Experienced the best service here. Due to the heavy traffic and flooding, we couldn’t make it on time even though we had already booked our tickets. But the biggest thanks goes to En. Shahril, who patiently helped and guided us throughout the entire process. Instead of repurchasing the tickets, we were upgraded to Indulge, which was the most amazing experience ever. Please give him double, triple bonus this time hahaha. We truly appreciate your hard work and kindness. May all the kindness you show return to you always.
🏆 Family Action Verdict
A strong cinema choice for families who value IMAX quality and reliable staff assistance. The exceptional service conduct makes it a particularly good option when visiting with young children who may need accommodations. Families should double-check concession orders — substitutions have occurred without clear communication from staff.
ℹ️ What to Know Before You Go
💬 What Families Are Saying
View all reviews →6,016 Google reviews
Nurul Izzati
4 months ago
“Experienced the best service here. Due to the heavy traffic and flooding, we couldn’t make it on time even though we had already booked our tickets. But the biggest thanks goes to En. Shahril, who patiently helped and guided us throughout the entire process. Instead of repurchasing the tickets, we were upgraded to Indulge, which was the most amazing experience ever. Please give him double, triple bonus this time hahaha. We truly appreciate your hard work and kindness. May all the kindness you show return to you always.”
Elle Lai
a month ago
“Had a great experience at TGV Cinemas Sunway Pyramid. I lost my purse there last night, and when I went back today to check, the staff had kept it safely for me. They are very helpful, honest, and responsible. Their service is professional and friendly, which made the whole experience even better. Really appreciate the good service. Highly recommend this cinema - TGV Cinemas Sunway Pyramid.”
Ameer Kaffur
3 months ago
“I don't get the hate of this cinema bro I love this cinema like for me it's one of the best cinemas U could ever go for the price and especially IMAX is soo fricking good man I watched 9 films here and 7 were IMAX and I love it very kind staff and fast service I just love this cinema and will always come here for IMAX movies”
The Compass Guy
11 months ago
“Cinema seats, comfy. Screen, massive. Staff, MVP level. Big shoutout to Pritika at the concession counter - I asked if they had salt for my Coke (yes, it helps the throat, don’t judge), and instead of shrugging it off, she actually went all the way to the back counter to find some for me. No fuss, no eye rolls, just quiet dedication. In a world full of “not my job,” she’s a rare “I’ll handle it.” Plot twist, the movie wasn’t the most heartwarming part of the evening. Thanks, Pritika.”
Reviews from Google
Overview
TGV Cinemas at Sunway Pyramid offers IMAX and standard screenings in comfortable, well-maintained halls. The cinema is fully accessible with pram access and ample parking. Multiple reviewers highlight exceptional staff conduct — assisting latecomers caught in floods, tracking down lost belongings, and sourcing unusual requests at the concession counter. Occasional concession substitutions without explanation have been noted.
